Description

SKILLS AND RESPONSIBILITIES
Multilingual professional with solid experience in Administration& Project Coordination role. Determined to support
Sales Key Accounts, for quotations, contract renewals, tenders, and Customers information stand point. Focused to
coordinate planning and properly allocate Field Service Engineers.
Strongly committed to ensure professional and efficient BENTLY NEVADA trainings delivery at the GE Learning Center
or at customers site. Working closely with NUOVO PIGNONE Service and training teams.
WORK EXPERIENCE
MILAN, ITALY ( JUNE 2012- PRESENT)
BAKER HUGHES GENERAL ELECTRIC (OIL&GAS) – SERVICE&PROJECT COORDINATOR
 Liasing with GE Group legal entities and sub-contractors across Europe&USA
 Coordinate Services activities to be executed by Field Engineers across Europe
 Coordinate and quoting Technical Trainings at the GE Learning Center or at customers site
 Provide quotations supporting Sales Team, Key Accounts, contract renewals, tenders
 Provide business reporting, reviews, follow up supplier invoicing, liaise with GE finance teams
 SAP Management (Projects, Sales Orders, invoices, new suppliers’ creation/extension, SSA projects support)
 SITE Management (Documentations for entry, subcontracts, tools delivery, Invitation letters VISA requests)
LONDON, UK (APRIL 2010- MARCH 2012)
PRESTIGE INTERNATIONAL U.K. LTD- MULTILINGUAL CUSTOMER CARE SPECIALIST
 Handling all the purchase process (order management, payment, delivery) for high level fashion brands
Worldwide (YOOX Group, Richemont Group)
 Warehouse management, returns, refunds
 Concierge Service for banks (NatWest, RBS, MasterCard, AIG)
MILAN, ITALY ( OCTOBER2008- APRIL 2010)
UPS – CUSTOMER SERVICE ADVISOR
 Client orders, subscriptions, collections, customs invoices
 Estimates on new purchases, delivery orders, drafts, shipping orders
 Fees, credit notes, invoices
 Contacts with suppliers and providers
MILAN, ITALY (FABRUARY 2009-JUNE 2009)
CALEDONIAN COMMUNICATIONS – COMMUNICATION LANGUAGES SPECIALIST
 Activities of marketing for existing and potential clients
 Translations from English/French into Italian
 Customer service
EDUCATION AND TRAINING
May 2011 – July 2011 Marketing, Advertising and Public Relations course at Cavendish College, London
2004 – 2008 Degree in COMMUNICATION AND SOCIETY, Social and Political Sciences Faculty, Università degli Studi
di Milano THESIS: The world’s progress towards abolition of the death penalty.
1999- 2004 Scientific diploma – Liceo scientifico“A. Banfi” Vimercate (MI)
LANGUAGES
Italian: Mother tongue English: Fluent French: Fluent
COMPUTER SKILLS
SAP, Windows system, Word, Excel, PowerPoint. Good Knowledge of Business Warehouse, ORACLE, CRM, TTT, As400,
Salesforce, Service MAX
EXTRA WORK ACTIVITIES
GE HealthAhead and Women Network committee member

Education

università degli studi di Milano

2004/2008 degree in Political Sciences

Experience

General Electric

2012/Now project coordinator